BrightView Website Privacy Policy

This Privacy Policy is effective as of and was last updated on May 1, 2019.

I. General.

This privacy policy (“Privacy Policy”) is designed to inform you about the type of information that BrightView (“we”, “us” or “our”) may gather or collect from you in connection with your use of https://www.brightviewhealth.com (this “Site”). It also explains the conditions under which we use and disclose that information, and your rights with respect to that information.

We may modify this Privacy Policy at any time. If we decide to change this Privacy Policy, we will post those changes on our Website. We encourage you to periodically review our Privacy Policy to stay informed about how we are using the information we collect. All additions and changes apply as of the time they are posted on this Site.

This Site is not intended for use by individuals under the age of 18. By using this Site or submitting information to us, you consent to our collection, use and sharing of information as described in this Privacy Policy. If you are not 18 years of age or older or you do not agree with the terms of this Privacy Policy, do not provide us with any information or use any of the services offered or provided on this Site. We do not direct the Site to, nor knowingly collect any personal information from children under the age of thirteen.

II. California Residents.

California law permits our customers who are California residents to request certain information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us by emailing info@brightviewhealth.com.

In accordance with California Civil Code Sec. 1789.3, California resident users are entitled to know that they may file grievances and complaints with the California Department of Consumer Affairs, 400 R Street, STE 1080, Sacramento, CA 95814; or by phone at 916-445-1254 or 800-952-5210; or by e-mail to dca@dca.ca.gov.

III. Gathering, Use and Disclosure of Information.

We collect both Non-Personally-Identifying Information and Personally-Identifying Information from you. “Non-Personally-Identifying Information” is information that, without the aid of additional information, cannot be directly associated with a specific person or entity. “Personally-Identifying Information,” by contrast, is information such as a first and last name, telephone number, or email address that, without more, can be directly associated with a specific person or entity.

A. Non-Personally Identifying Information.

1. Gathering Non-Personally-Identifying Information.
Web Browsers: Like most site operators, we gather Non-Personally-Identifying Information from you of the sort that web browsers, depending on their settings, may make available. That information includes your Internet Protocol (“IP”) address, operating system and browser type, and the locations of the web pages you view right before arriving at, while navigating, and immediately after leaving this Site.

Web Cookies: A “Web Cookie” is a string of information that a site stores on your computer, and your browser provides to this Site, each time you submit a query to this Site. We may or one of our third-party vendors, including Google, use Web Cookies to track the pages that you visit during each Site session, both to help us improve your experience and to help us understand how this Site is being used and to inform, optimize, and serve ads based on someone’s past visits to the Site.

2. Use of Non-Personally-Identifying Information.
We analyze Non-Personally-Identifying Information gathered from users of this Site to help us better understand how this Site is being used. By identifying patterns and trends in usage, we are able to better design this Site to improve your experiences, both in terms of content and ease of use. We may link information gathered using Non-Personally-Identifying Information to Personally-Identifying Information.

3. Disclosure of Non-Personally-Identifying Information.
From time to time, we may also release the Non-Personally-Identifying Information gathered from Site users in the aggregate to vendors or partners.

B. Personally-Identifying Information.

1. Gathering Personally-Identifying Information from Site Users.
We collect personal information from you when you provide it to us, including by providing information to us to find a treatment facility, or when you contact us. This information may include, for example, your name, date of birth, zip code, phone number, and email address.

We may also collect Personally-Identifying Information from you when you contact us.

2. Use of Personally-Identifying Information.
We may use your Personally-Identifying Information in the following ways:
a. To match you with a treatment center
b. Respond to customer service requests
c. Send you newsletters
d. Send you marketing communications
e. Respond to your questions and concerns
f. Improve our Site and marketing efforts
g. Conduct research and analysis
h. To provide requested information, products and services to users via the Site or through other online or offline channels
i. To improve the user experience with the Site
j. In connection with the operation of the Site

3. Disclosure of Personally-Identifying Information to Third Parties.
We may disclose Personally-Identifying Information in the following circumstances:
a. To our related companies and service providers that are Business Associates or Qualified Service Organizations as defined by HIPAA and 42 CRF Part 2, to perform a business, professional or technical support function for us;
b. As necessary if we believe that there has been a violation of the Website Terms of Use or of our rights or the rights of any third party;
c. To respond to legal process (such as a search warrant, subpoena or court order) and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and
d. In the event that our company or substantially all of its assets are acquired, your personal information may be one of the transferred assets.
e. We may also disclose your personal information with your express consent for other purposes not listed here.
f. We may share aggregate, non-personally identifiable information about Website users with third parties.
g. We advertise utilizing Google Analytics features (e.g. (and not by way of limitation), Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting) and Google products (e.g. but not limited to YouTube, Google Maps, Google My Business, Google Web fonts, and Webmaster Tools). Using the Ads Settings link (Google.com), users can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

4. Opt-Out Rights.
All users or prospective users of this Site have the right at any time to cease permitting personal information to be collected, used or disclosed by Brightview and/or by any third parties with whom Brightview has shared and/or transferred subh personal information. These Opt-Out Rights may be exercised by contacting Brightview via email at info@brightviewhealth.com, by telephone or via certified mail. After processing an Opt-Out request, Brightview will delete the user or prospective user’s personal information from its database.

IV. HIPAA and 42 CFR Part 2 Compliance.

BrightView complies with HIPAA and 42 CFR Part 2 regulations. For questions related to protected health information (PHI), please contact our Privacy Officer via the general inbox info@brightviewhealth.com.

V. Links to Other Web Sites.

This Site may contain links to other web sites owned and controlled by third parties. Brightview is not responsible for the privacy practices or the content of those other web sites.

VI. Mergers and Acquisitions.

Circumstances may arise where for business reasons, Brightview decides to sell, buy, merge or otherwise reorganize its businesses in a different state in the United States or some other country. Such a transaction may involve the disclosure of personal identifying information to prospective or actual purchasers, and/or receiving such information from sellers. Brightview will comply with all applicable laws and regulations, including HIPAA and 42 CFR Part 2 in these types of transactions.

VII. Disclosure to Governmental Authorities.

Under certain circumstances, personal information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants or orders.

VIII. Limitations on Liability.

YOU ASSUME ALL RISKS ASSOCIATED WITH DEALING WITH OTHER USERS WITH WHOM YOU COME IN CONTACT THROUGH THIS SITE. NONE OF THE CONTENT ON THIS SITE IS INTENDED TO BE USED AS MEDICAL ADVICE WITHOUT FIRST CONSULTING A QUALIFIED PHYSICIAN. WE EXPECT THAT YOU WILL USE CAUTION AND COMMON SENSE WHEN USING THIS SITE.

BRIGHTVIEW WILL EXERCISE ALL REASONABLE EFFORTS TO SAFEGUARD THE CONFIDENTIALITY OF OUR USERS’ PERSONAL INFORMATION. HOWEVER, TRANSMISSIONS PROTECTED BY INDUSTRY STANDARD SECURITY TECHNOLOGY AND IMPLEMENTED BY HUMAN BEINGS CANNOT BE MADE ABSOLUTELY SECURE. CONSEQUENTLY, BRIGHTVIEW SHALL NOT BE LIABLE FOR UNAUTHORIZED DISCLOSURE OF PERSONAL INFORMATION DUE TO NO FAULT OF BRIGHTVIEW INCLUDING, BUT NOT LIMITED TO, ERRORS IN TRANSMISSION AND UNAUTHORIZED ACTS OF BRIGHTVEIW EMPLOYEES, STAFF AND/OR THIRD PARTIES.

YOU UNDERSTAND AND AGREE THAT ANY DISPUTE OVER PRIVACY IS SUBJECT TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY.YOU AGREE THAT OUR LIABILITY TO YOU IN RESPECT OF ANY LOSS OR DAMAGE SUFFERED BY YOU FOR ANY BREACH OF THIS PRIVACY POLICY OR FOR ANY REASON WHATSOEVER RELATED TO THE USE OF THE SITE SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100.00 USD).

IX. Additional Information

Any questions regarding this Privacy Policy should be directed to info@brightviewhealth.com.